English
Arabic
العربية
Chinese (Simplified, China)
中文
Chinese (Traditional, Taiwan)
中文
Croatian
hrvatski
Czech
čeština
Dutch
Nederlands
English
English
English (United Kingdom)
English
French
français
French (Canada)
français
German
Deutsch
Hebrew
עברית
Hungarian
magyar
Italian
italiano
Persian (Iran)
فارسى
Polish
polski
Portuguese (Brazil)
português
Russian
русский
Spanish
español
Thai
ไทย
Home
Knowledge Base
Tickets
Knowledge Base
Search
Advanced Persistent Threats
(1)
Advanced Persistent Threats
AppRiver Hosted Exchange
(88)
"Your mailbox has been temporarily moved to Microsoft Exchange server” error in Outlook
Access Hosted Exchange Through Terminal Services
Accessing Shared Calendars via OWA
Archiving vs. Journaling
Automatic Configuration for Outlook 2016 via Autodiscover (macOS)
Automatic Configuration for Outlook 2016 via AutoDiscover (Windows)
Become an Address Book Expert
Changing Your Default Contact List in Outlook
Configuring Android with Exchange 2010 LITE with IMAP
Contacts are Missing After .pst File Import
Create two Separate Profiles for Outlook with Business Contact Manager 2003
Creating a Rule in Outlook to Save IMAP Sent Items to Server
Customizing the Outlook Web Access URL
Downloading Full Items in IMAP
Exporting/Importing Mail Rules
Flushing the DNS on Windows and Apple machines
Follow-up Folder Missing
Forwarding Email to Your Hosted Exchange Account
Grant Send-On-Behalf-Of Permission
Groupwise to Outlook Migration
Have Outlook Remember Your Username and Password
How to Access Outlook Web Access (OWA)
How to Configure IMAP for iPhone/iPad/iOS
How to Configure IMAP Mail Settings in Outlook (Manual Setup) for HEX Lite Users
How to Configure IMAP Mail Settings in Outlook (Manual Setup) for HEX Lite Users
How to Configure IMAP Mail Settings in Outlook for HEX Lite
How to Configure Mail Settings in Outlook (Autodiscover) for HEX Lite Users
How to Configure POP for iPhone/iPad/iOS
How to Configure POP Mail Settings in Outlook (Manual Setup) for HEX Lite Users
How to Create a Public Folder
How to Create a Report Spam Shortcut in Outlook
How to Create an In-Place Archive in Exchange for Users
How to Delete IMAP Messages in Outlook
How to Export a PST File by Date Range from Outlook 2013/2016
How to Export a PST File from Outlook 2010
How to Export a PST File from Outlook 2013/2016
How to Export GAL to Contacts Folder
How to Import a PST File into Outlook 2010
How to Import a PST File into Outlook 2013/2016
How to Load Contacts Into the Outlook Address Book
How to Locate the Outlook Data File in Outlook 2010
How to Locate the Outlook Data File in Outlook 2013/2016
How to Repair Outlook Data Files (.pst and .ost)
How to Set Up a Hosted Exchange Lite User in the Customer Portal
How to Set Up a Hosted Exchange Lite User in the Customer Portal
IMAP to Exchange Migration (.pst) - Empty Folders
iOS Recipients Report Multiple Meeting-related Messages
Manual Configuration of Outlook 2013 with AppRiver Hosted Exchange 2010
Manual Configuration of Outlook with Hosted Exchange
Manual Configuration Outlook 2011 Mac OSX Office 365
Migrating to the AppRiver Hosted Exchange Platform
Migration tip: Autocomplete of the To addresses
Old Outlook Reminders Keep Appearing
Organize Meetings With Outlook
Outlook 2010 - How to set View for All Folders
Outlook 2010 / Exchange 2007 Auto Setup (Preferred Method)
Outlook 2010 / Exchange 2010 Manual Setup
Outlook 2011 / Exchange 2007 Manual Setup
Outlook 2011 Configuration for Exchange 2007
Outlook 2011 Configuration for Exchange 2010
Outlook 2013/2016 - How to Set View for All Folders
Outlook Auto Complete / Nickname Cache (.nk2) Overview
Outlook Best Practices for Exchange Accounts
Outlook problems caused by third-party add-ins
Outlook requires download of email message
Outlook rules size limit
Outlook Web Access is broken by Internet Download Manager
OWA – Receive Error when emptying deleted Items
Panasonic KX-TVA50 configuration
Problems with Outlook Wizard
Receive error when moving message to a folder
Recover deleted items in Outlook for Windows
Resource options with Outlook
Search Folders: The easy way to find, read, and organize your e-mail
See and share multiple calendars
Send on behalf of
Send/Receive Error 0x8004010F
Sending as an Alias in Outlook
Setting up IMAP/POP3 with Hosted Exchange
Setting up Sender Based Routing for Exchange 2013/2016
Split-Domain Routing
Split-Domain Routing When Migrating from Exchange to Hosted Exchange
Split-Domain Routing With POP3 And Exchange Users On Our Server
The permissions tab for sharing my calendar is missing
Unable to delete client-side rules in Outlook
Unable to open free/busy time when accessing a shared calendar.
Users unable to access public folders
What are the Software Requirements for Office 365 and/or Hosted Exchange?
Mobile Devices
(66)
Android Device Sends Multiple Copies of a Message that has an Attachment
Android Device Unable to Connect to Lync 2010
Calendar Appointments Made on Android Shown as Private in Outlook
Calendar Items Disappear/Reappear on iOS Devices
Cannot get Device Administrator Service Prompt to Appear on Android Device
Contacts and/or Calendar Events Not Synchronizing with Exchange
Draft Folder Only Syncs One Way on iOS Device
Exchange Mail, Contacts or Calendars may not Sync after update to iOS 4.0
Fingerprint Lock and Exchange ActiveSync Policies (iOS)
Folders Missing On ActiveSync Device
Folders Not Visible On iPhone or iPad Device
How to Change the Timezone Setting on an iPhone
How to Configure an iOS Device for Exchange
How to Configure an iOS Device for O365
How to Configure Exchange for Samsung Devices (Android 7.0 and higher)
How to Configure Exchange on an Android Device
How to Configure Exchange on the Barnes & Noble Nook Tablet
How to Configure Exchange with Gmail for Android
How to Configure IMAP for an Android Device
How to Configure Office 365 IMAP for Android Devices
How to configure Office 365 on an Android Device
How to Configure Office 365 POP for Android Devices
How to Configure POP for Android Devices
How to Find the Firmware Version on an iPhone
How to Obtain Exchange Account Information from the Customer Portal
How to Obtain Exchange Account Information from the Customer Portal
How to Obtain POP or IMAP Account Information from the Customer Portal
How to Remove an Account from Touchdown
How to Remove an Email Account from iOS Device
How to Remove an Email Account from Most Android Devices
How to Remove Authentication and Switch Accounts for CipherPost Pro on iPhone
How to Setup CipherPost Pro for iOS Device
How to Sync Exchange Public Folders to Mobile Devices
How to Update Exchange Account Settings on an iOS 11 Device
How to Update IMAP Email Account Settings on iOS Device
How to Update POP Email Account Settings on iOS Device
HTC EVO 4G Calendar not Synching Properly on Exchange 2010
IMAP Outlook Configuration for iOS (Hosted Exchange Lite)
iOS Activation Cannot be Performed on Universal Device Service
iOS Calendar Synchronization Intervals
iOS Device Offline Capabilities
iOS Device Setup with 365
iOS Device Setup with 365 (Manual Setup)
iPhone Meeting Request Bug
iPhone Settings Grayed Out
Mail Search Yields Duplicate Exchange 2007 Entries on an iOS Device
Nested Contact Groups on Samsung Devices
Numbers and Letters Shown Instead of the Name of the Sender after Migration on iOS Device
Problem Connecting Some ActiveSync Devices to Exchange on Office 365
Reply All Adds Auto-CCs Sender Address on iOS
Samsung Devices Move Valid Email to Junk Folder
Samsung Galaxy Devices Generate Security Error when Configuring Exchange
Samsung Galaxy S3 Continues to Generate Security Settings Update Message (O365)
Searching Email Messages Causes Unread Item Count to Increase (iOS)
Send as Alias for iOS Device with Primary POP or IMAP Account
Sent Items Not Saved to Exchange Server when Using IMAP Account on iOS Device
Server Field Missing when Configuring Exchange on Motorola Droid X, Droid Pro and Droid 2 Global
SMS Messages on Android are Sent to Exchange Mailbox
Synchronization issues due to folder item count
Synchronization issues due to folder item count (Exchange 2010)
Synchronization of Nested (Sub) Folders in Android
Two Draft Folders Showing in Folder List
Unable to Delete Exchange Account from iOS Device
Unable to Edit Documents in iPad OneDrive App
Unable to Get to Manual Setup (Advanced Settings) for Exchange on Certain Droid Devices
Unable to Open Office 365 SharePoint Docs using Office for iPad
Tools
(12)
AppRiver Tools
How can I check an IP for listing in a Real Time Blocklist?
Tools ‒ Analyze Email Headers
Tools ‒ Character Encodings
Tools ‒ DNS Record Lookup
Tools ‒ IP / Domain Score
Tools ‒ RBL Test
Tools ‒ Regular Expressions
Tools ‒ SMTP Network Delivery Test
Tools ‒ SMTP Open Relay
Tools ‒ SMTP Test
Tools ‒ Whois / IPWhois
Unified Information Archiving
(16)
Bloomberg Capturing Example
Chatter Capturing Example
Do you offer information archiving for electronic communications tools?
Facebook Capturing Example
Instagram Capturing Example
LinkedIn Capturing Example
LinkedIn Elevate Capturing Example
Microsoft Teams Capturing Example
Pinterest Capturing Example
Skype for Business Capturing Example
Slack Capturing Example
Twitter Capturing Example
Vimeo Capturing Example
What you can do with Archived Business Content
Yammer Capturing Example
YouTube Capturing Example
Billing
(15)
Can I Make a One-Time Payment to my Account?
ConnectWise Error Codes
Do I have to contact AppRiver to change my subscription terms?
Do you accept ACH information?
How can I get an updated invoice for changes made?
How can I get another copy of my invoice?
How do I accept/convert a trial?
How do I add a purchase order to my invoice?
How do I export CSV files?
I cannot see the Billing Area. Why not?
Where can I find who is receiving invoice notifications?
Where can I get a copy of the credit memo?
Where can I view past invoices?
Why did my credit card information not transfer over from the old Billing Portal?
Why does it display No Services Active when I log into the Customer Portal? (non-admin)
Critical Threat Notification
(3)
Critical Threat Logs
Enable DNS Request Logging for Windows 2003 and above
What is a Critical Threat Notification?
DNS
(4)
Dynamic MX Records
Flushing your DNS with MS Windows
SPF Record Setup for AppRiver Hosted Services
Verio, XO or SBC Webhosting - Mailing MX record issues
Email Continuity
(1)
ECS 2013 Bcc Feature Change
Email Encryption
(18)
Can I send secure e-mail without Microsoft Outlook?
Can I still use my own e-mail software and regular e-mail account?
Can IT managers or my Internet Service Provider (ISP) see my e-mail?
CipherPost Pro Outlook Toolbar Error Reporting
Do I need to worry about regulatory compliance with my e-mail?
Do my recipients need to install software?
Helpful CipherPost Pro Resources
How can I be sure that no one else sees the content of my messages?
How do I invite CipherPost Pro Professional Users?
How to report an error in the new CipherPost Pro Add-in
How to report an error in the old CipherPost Pro add-in
Logging into the Secure Messaging Web Portal
Outlook connection issues with CipherPost Pro and ESET
Troubleshooting old CipherPost Pro Outlook add-in
Voltage to Cipherpost Pro Transition
What happens when someone replies to or forwards a secure message notification?
Why do I need to encrypt my e-mail and files?
ZixEncrypt Essentials
Email Threat Protection
(36)
AppRiver in front of G Suite (DMARC)
Best Practices to Prevent Email Spoofing
Best Practices to Prevent Phishing
BULKMAILER Admin Setup (Customer Portal)
BULKMAILER User Setup (Outlook)
But my Server is Secured Against Relay...
Cisco PIX/ASA Mailguard
Closed vs. Open Mode in Domain Options
Controlled User Management Mode for ZixProtect and SpamStopsHere Customers
Controlled User Management Mode vs. Legacy Mode
Cox Cable Customers Outbound SMTP Setting Requirement
Declutter
DKIM/DMARC
Email Threat Protection Filter Tips and Better Practices
G Suite Mail Delays
Hotmail.com and Yahoo sometimes causes false positives
How to Build a SMTP Send Connector with Exchange 2007
How to Configure WatchGuard Firebox Series Firewalls for Usage with Appriver Services
How to Retrieve an Email Message Header for Various Email Clients
Insufficient system resources - Exchange Server 2007 to 2016
Issues with Backup MX Records that go direct to your server
LDAP Advanced Settings
LDAP FAQs
LDAP Import Tool
Limiting Inbound SMTP Traffic to AppRiver Servers
Maximum file size
Microsoft Script for unclogging Exchange Queues
POP/IMAP users and limiting inbound SMTP traffic
Quarantine Alerts
Raptor Firewall
Receiving mail with Exchange 2007
Reporting Spam that made it through
Reverse DNS entries
Sonic Wall IPS Service Blocking Mail Stream
Strip attachments from NDR
Using Regular Expressions for email processing in Email Threat Protection
Migration
(1)
Migrate from Intermedia to AppRiver
Office 365
(57)
Adding Users to SharePoint
Allowing Email Threat Protection for Office 365
Automatic Configuration for Outlook 2010 and 2013 via AutoDiscover (Windows)
Automatic Configuration for Outlook 2016 (AutoDiscover) O365
Automatic Configuration for Outlook 2016 via Autodiscover (macOS)
Automatic Configuration for Outlook 2016 via Autodiscover (Windows)
Change URL of SharePoint Site
Clear Windows Cached Credentials
How Much Bandwidth do I Need to run Microsoft Online Services
How to add a Custom Domain Name
How to add Users
How to Adjust the Default Time Zone for the Default Mysite
How to Adjust the Default Time Zone Settings
How to Adjust the Default Time Zone Settings
How to Attach a Document from SharePoint to an OWA Email
How to Change a User's Domain Name
How to Connect a SharePoint List to Outlook
How to create a new Profile for Office for Mac 2016
How to Create a Public Facing Web site
How to Create a SharePoint Site
How to Create Groups (Distribution Lists)
How to Delete/Restore a User
How to Enable Internal Relay Domain
How to Invite External Users to Your SharePoint Site
How to Login to SharePoint
How to Manually Upgrade SharePoint on a P Plan
How to Manually Upgrade SharePoint on an E Plan
How to Map a Network Drive to SharePoint
How to set the Default Password Expiration Policy
How to set up a Public Facing Website
How to set up Out Of Office in OWA
How to Upload a Document to SharePoint
Initially Setting or Changing your O365 Password
Manually Edit the User's E-mail Address
Microsoft 365 FAQs
Microsoft Business Apps
Office 365 Mailbox Types
Office 365 Relay SMTP settings
Office 365 Video Tutorials
Open Documents in Desktop Application by Default
Outlook Manual Configuration
Register Office 365 Account in the Azure Active Directory Portal (Admin)
Restore a User With a Name Conflict
Send Using Alias Email Address
Sending as a Distribution Group
Sending as an Additional Email Address
Set up SharePoint
Setting Primary Site Collection Administrators and Site Collection Administrators
Setting Primary Site Collection Administrators and Site Collection Administrators
Setting up Blackberry Internet Services (BIS) With Office 365
SharePoint Site Collection vs. SharePoint SubSite
SharePoint Site Collection vs. SharePoint SubSite
Understanding and Updating DNS on Office 365
View, Add, or Remove an Alias (SMTP) Email Address
What are the System Requirements for Office 365 and Hosted Exchange?
What is a Site Collection
What is a Site Collection
Other
(5)
AppRiver Service Status
Glossary of Terms - AppRiver
Office 365 Store FAQ
SSL Tips and Best Practices
What is SSL Inspection?
POP/Communigate Email Hosting
(1)
Outlook Downloads Duplicate Messages
SmartHost
(3)
Configuring Smart Host service in Sendmail
Limiting Outbound Number of Recipients on MS Exchange Hub Transport
Smart Hosting
Web Protection
(14)
Configure External DNS Servers with Exchange 2007 and Web Protection
How to setup the Web Protection Virtual Private Tunnel (VPT) Client
Web Protection - How to Add Dynamic Networks
Web Protection and Exchange
Web Protection Setup With Mac OS X Yosemite
Web Protection Setup with Windows 2003
Web Protection Setup with Windows 2008
Web Protection Setup with Windows 2008 R2
Web Protection Setup with Windows 2012
Web Protection Setup with Windows 2012 R2
Web Protection Setup with Windows Vista/Windows 7
Web Protection Setup with Windows XP
What are the Web Protection Categories
What is the Network Usage and Threat Analysis Report?
×
forgotPassLbl
Username
×
Please log in below
Username
Password
Remember Me
×
Not Logged In
You must be logged in to perform this action.