Fix (reset) to resolve duplicate address books
1. On the BlackBerry device, select Contacts.
2. Click Menu Key and select Options.
3. Select Default.
4. On the Contacts screen, type rset on phone keyboard. The characters will not appear on the display, but an information box will be presented with the following message:
This will erase your desktop contact list, and reload it from the server. Continue? Yes or No
Only choose Yes if all of your contacts in Outlook or OWA have no duplicate contacts.
Once finished, all entries on the BlackBerry contacts will match those in OWA/Outlook.
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