The BlackBerry Internet Service (BIS) username is created when the BIS account is initially setup. If the username is forgotten, please contact your wireless provider.
If the password is forgotten, complete the following steps:
1. Visit the wireless provider's BIS website.
2. Select Forgot your password.
3. Provide the username or personal identification number (PIN).
4. Click Request Password.
5. The BlackBerry device will receive a message containing the new password.
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