BlackBerry BIS (SMS/MMS) Firewall Send & Receive Issues

BIS SMS & MMS Send/Receive Issues
 
 
Cause 1
The BlackBerry smartphone firewall is set to block MMS messages.
 
Resolution 1
1.  From the Home screen of the BlackBerry smartphone, click Options.
 
2.  Select Security Options > Firewall.
 
3.  Clear the MMS check box.
 
4.  Display the menu and select Save.
 
 
Cause 2
The Enable WAP Push browser configuration setting is turned off.
 
Resolution 2
1.  From the Home screen of the BlackBerry smartphone, click Options.
 
2.  Select Advanced Options > Browser Push.
 
3.  Select the Enable WAP Push check box.
 
4.  Display the menu and select Save.
 
 
Cause 3
The Disable MMS IT policy is turned on for the BlackBerry smartphone user.
 
Resolution 3
 
Compose MMS
1.  In Messages on the BlackBerry smartphone, display the menu.
 
2.  If the Compose MMS option is listed, then this IT policy is not applied to the BlackBerry.
 
 
Firewall MMS
1.  From the Home screen of the BlackBerry smartphone, click Options.
 
2.  Select Security Options > Firewall.
 
3.  If the MMS option is listed, then this IT policy is not applied to the BlackBerry.
 
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