Unable to Get to Manual Setup (Advanced Settings) for Exchange on Certain Droid Devices

This appears to be a bug within the MotoBlur interface for the Motorola Droid Razr, Droid Razr Maxx and the Droid 4.
 
As a work around, have the user enter a bogus email address and password.  Once the auto-configure fails, the user will have the option to provide a server name, domain name and user id.
 
Once the setup is complete, go back to the list of accounts and change the email address and password to the correct values.
 
Reference:
 
 
 
© 2016 AppRiver LLC.  All rights reserved.
 
 
 
 
 

Add Feedback