This issue has been reported by users on various Android support forums:
- Seems to affect Motorola devices on Exchange 2010
- Attachments also seems to be a cause
- Possibly has to do with original message not yet fully downloaded before Forwarded or Replied to
Resolutions:
- The manufacturer and mobile providers recommend disabling SMARTFORWARDING (aka Auto Download Attachment) on the device. Some posts indicate that this doesn't fully resolve the problem
- Install a 3rd party email app like Touchdown. This appears to be the best fix.
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Article ID: 828, Created: November 13, 2014 at 2:45 PM, Modified: June 10, 2016 at 1:20 PM