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CipherPost Pro Outlook Toolbar Error Reporting
If you encounter an issue during the use of the CipherPost Pro
MS Outlook Toolbar, the error may be reported from within the toolbar itself.
1. In the main Outlook window, click on the
ribbon tab and then select
Report an Error
2. The Error Report popup window will appear.
3. Enter the email address where Support may contact you.
(Note that if you are troubleshooting someone else's computer, enter the email address that Support should contact about the reported issue.)
4. In the next field, enter a description of the problem that was experienced, type a question to be answered by our Support staff, or provide any feedback that you would like to share with us.
5. To view the log information that will be sent to Support as a text file, click the
View information sent to Support
(Note that the logs will be sent via encrypted means to our Support team and do not contain any confidential information.)
6. Click the
button to submit your error report. A Support Technician will contact you shortly to address your issue.
Article ID: 789
Created: December 11, 2013 at 2:48 PM
Modified: August 14 at 9:46 AM
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