The recent advent of compliance legislation and discovery rules has produced a need to provide a virtual paper trail in the life cycle management component of business. Thereby, e-mail archiving and journaling has become a frequently requested service among new and existing AppRiver clients.
There is a common misconception, or inappropriate use of the two terms, Archiving and Journaling. So, this article is an effort to help define and clear up the use of the two terms and to further help our clients choose the appropriate service to meet their needs.
E-mail Archiving is the systematic approach to saving old e-mails within a mailbox, either to a local PST file, an external storage device, or perhaps a network resource. Additionally, several archiving software applications enable the search and indexing of these PST files. The usual scenario (manual or policy-driven) is to archive all e-mails beyond a certain date.
Journaling allows AppRiver to send an exact copy of each e-mail, which passes through a client’s Exchange service to a specified e-mail address. These copies are comprised of inbound and outbound messages. Later, the receiving e-mail account that contains all the “journaled” e-mail copies can then systematically archive the messages.