Description

A third party add-in can sometimes cause problems in Outlook.  If Outlook is exhibiting abnormal behavior, start Outlook in safe mode to see if the behavior goes away.  If so, then disable the add-ins using the Add-in manager.

Applies to

Outlook 2003 (SP2 or greater),  Outlook 2007

Solution

To start Outlook in safe mode (applies to all versions):

Start>Run

Type: outlook.exe /safe

To disable Add-ins in Outlook 2003:

In Outlook, click the Tools Menu>Options>Other Tab>Advanced Options>Add-In Manager button.

Uncheck any items that refer to a program (e.g. “Google toolbar”), or that are not one of the items in the next section.

Items that should be checked include (if applicable):

·         Delegate Access

·         Deleted Item Recovery

·         Redemption Helper Outlook Extension

·         Exchange Extensions commands

·         Exchange Extensions property pages

·         Server Scripting

Next, click the “COM Add-Ins” button and uncheck any items found in there.

To disable Add-ins in Outlook 2007:

In Outlook, click the Tools Menu>TrustCenter

Click the Add-ins button on the upper left

Click  the Go… button next to COM Add-ins

Uncheck any items that refer to a program (e.g. “Google toolbar”), or that are not one of the items in the next section.

Items that should be checked include (if applicable):

·         Delegate Access

·         Deleted Item Recovery

·         Redemption Helper Outlook Extension

·         Exchange Extensions commands

·         Exchange Extensions property pages

·         Server Scripting

Click the dropdown menu to select “Exchange Client Extensions” and check there as above.