ConnectWise Error Codes

What do the ConnectWise error code types mean?

Error code types have been integrated into the Logs section so partners may easily view and identify any discrepancies that are related to billable adjustment events from AppRiver to the ConnectWise system.



Error Code Type

Reason for Failure

ChargeMappingNotFound

AppRiver charge is not mapped to ConnectWise product.

ProductMappingNotFound

AppRiver product does not have any charges mapped

CustomerMappingNotFound

The AppRiver customer has not been mapped to a ConnectWise company.

NoAgreementsFound

No ConnectWise Agreements have been found for this company.

NoOngoingAdditionFound

No ConnectWise Addition that is not set to expire was for the product.

CouldNotAdjustQuantity

The call to adjust the quantity on the existing addition failed.

CouldNotCreateProrateAddition

The call to create the addition for the prorate charge failed.

NoAdjustedChargeMatchesTheBillableEvent

There is no charge related to the billable event.

MoreThanOneOngoingAdditionForProduct

There was more than one addition with no cancelled date for the product. We don’t know which one to use.

QuantityMismatch

Continuing, but the quantity in ConnectWise and the quantity in AppRiver do not match.

TrialSubscriptionNoProrateCreated

The subscription is a trial, so no prorate addition was created.

SubscriptionPeriodNotMonthlyNoProrateCreated

We are unable to create prorate additions for subscription periods other than monthly at this time.

ProrateWouldBeTooLongProrateNotCreated

The prorate would run through the next billing cycle, so it was not created.

ProrateNotEnabledInConnectWiseProrateNotCreated

The prorate option on the ConnectWise agreement is not enabled, so the prorate addition was not created.

AgreementBillingNotStartedNoProrateCreated

This agreement has not started billing yet, so we did not create a prorate charge.

AgreementHasNotBeenInvoicedYetNoUpdatesMade

This agreement has not been invoiced yet for this billing period. To avoid interfering with reconciliation, no updates were made.

NoAgreemntForAppRiverProductFound

We could not find an Agreement that contains charges for the AppRiver product.

CouldNotFetchAgreements

The call to fetch agreements failed.

CouldNotFetchAdditions

The call to fetch additions failed.