Error Code Type | Reason for Failure |
ChargeMappingNotFound | AppRiver charge is not mapped to ConnectWise product. |
ProductMappingNotFound | AppRiver product does not have any charges mapped |
CustomerMappingNotFound | The AppRiver customer has not been mapped to a ConnectWise company. |
NoAgreementsFound | No ConnectWise Agreements have been found for this company. |
NoOngoingAdditionFound | No ConnectWise Addition that is not set to expire was for the product. |
CouldNotAdjustQuantity | The call to adjust the quantity on the existing addition failed. |
CouldNotCreateProrateAddition | The call to create the addition for the prorate charge failed. |
NoAdjustedChargeMatchesTheBillableEvent | There is no charge related to the billable event. |
MoreThanOneOngoingAdditionForProduct | There was more than one addition with no cancelled date for the product. We don’t know which one to use. |
QuantityMismatch | Continuing, but the quantity in ConnectWise and the quantity in AppRiver do not match. |
TrialSubscriptionNoProrateCreated | The subscription is a trial, so no prorate addition was created. |
SubscriptionPeriodNotMonthlyNoProrateCreated | We are unable to create prorate additions for subscription periods other than monthly at this time. |
ProrateWouldBeTooLongProrateNotCreated | The prorate would run through the next billing cycle, so it was not created. |
ProrateNotEnabledInConnectWiseProrateNotCreated | The prorate option on the ConnectWise agreement is not enabled, so the prorate addition was not created. |
AgreementBillingNotStartedNoProrateCreated | This agreement has not started billing yet, so we did not create a prorate charge. |
AgreementHasNotBeenInvoicedYetNoUpdatesMade | This agreement has not been invoiced yet for this billing period. To avoid interfering with reconciliation, no updates were made. |
NoAgreemntForAppRiverProductFound | We could not find an Agreement that contains charges for the AppRiver product. |
CouldNotFetchAgreements | The call to fetch agreements failed. |
CouldNotFetchAdditions | The call to fetch additions failed. |