"Your mailbox has been temporarily moved to Microsoft Exchange server” error in Outlook

 
 
When a user opens Microsoft Outlook and receives the following message:"Your mailbox has been temporarily moved to Microsoft Exchange server. A temporary mailbox exists, but might not have all of your previous data. You can connect to the temporary mailbox or work offline with all of your old data. If you choose to work with your old data, you cannot send or receive e-mail messages."


Important Do not choose to connect to the temporary mailbox. This may cause data loss.

 

Please try the methods below. Try Method 1 first. If that doesn't resolve the issue, go to Method 2.


Important When you remove a profile in Outlook, the data files for the accounts in the profile will also be removed. Make sure that you back up the information unless the data is stored on the server or you're completely sure that you don't need the data that's in the file.

 

Before you begin

If the user has a profile that connects though POP or IMAP or has any .pst files, back up those data files before you follow the steps in this article. 
For more information, see Export or back up email, contacts, and calendar to an Outlook .pst file.

 

Method 1: Remove all Outlook profiles except the user's primary profile

  1. Close Outlook.

  2. In Control Panel, click or double-click Mail.

    Note: To locate the Mail item, open Control Panel, and then in the search box at the top of window, type Mail.

  3. Click Show Profiles.

  4. In the Mail dialog box, select the profile that you want to remove, and then click Remove.

  5. The following warning message is displayed:

    Careful, if you remove this profile, offline cached contents for its accounts will be deleted. Learn how to make a backup of the offline .ost files for the accounts.

    Do you want to continue?

    Here's a screen shot of the warning message:

  1. After you read the warning and back up the .ost files, click Yes to continue.

  2. Repeat step 4 and step 5 for all other Outlook profiles except the user's primary profile.

  3. After you remove all other Outlook profiles except the user's primary profile, click OK in the Mail dialog box to close it.

  4. Start Outlook.

If these steps don't resolve the issue, go to Method 2.

 

Method 2: Remove the user's original Outlook profile then Create a new Outlook profile

1. Close Outlook.

2. In Control Panel, click or double-click Mail.

Note: To locate the Mail item, open Control Panel, and then in the search box at the top of window, type Mail.

3. Click Show Profiles.

4. In the Mail dialog box, select the profile that you want to remove, and then click Remove.

5. The following warning message is displayed:

Careful, if you remove this profile, offline cached contents for its accounts will be deleted. Learn how to make a backup of the offline .ost files for the accounts.

Do you want to continue?

6. After you remove all Outlook profiles click OK in the Mail dialog box to close it.

7. Delete all .ost files once they have been exported to a .pst. See How to Locate the Outlook Data File in Outlook 2013/2016

8. Follow article below to create a new Outlook profile.

https://support.appriver.com/kb/a1057/automatic-configuration-for-outlook-2016-via-autodiscover-windows.aspx

 

If you are still experiencing the issue please contact Support by chat, email, or phone.

 

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