Office 365 Store FAQ

How long will it take to provision / add a new subscription in the O365 store?

Under 10 minutes. In some rare cases, it can take up to 24 hours. Please contact your Sales rep if propagation time exceeds this.

 

Will I receive confirmation once a subscription is ordered?

Yes, a notification will show up in the bell icon on the top right-hand corner of the page and will update when the order completes. Also, the person who placed the order will receive an email upon completion.

 

Where do I assign licenses once the subscription is ordered?

From the Admin Area of the Customer Portal, admins can assign licenses in the Users List. If in manual mode, licenses must be assigned in the Microsoft Portal.

 

How do I order an Office 365 subscription that is not available in the All Products view?

Please contact your Sales rep.

 

How can I cancel a subscription?

Please contact Sales at sales@appriver.com or 866-223-4645 to cancel your subscription.

 

When will billing start?

Billing begins when the service order is placed.

 

When will I be invoiced for the subscription?

All self-serve subscriptions have a 30-day trial and auto-convert to monthly. You will need to contact your Sales rep for other subscription terms, even if you have other subscriptions in billing that may be on other terms such as annual, etc. Subscription charges are generated after the trial period ends. The charges are invoiced on your designated bill cycle day.

 

What payment options do I have?

We currently accept major credit cards, wire transfers and checks.

 

Do I get discounts for annual, biennial or triennial subscriptions?

Yes! Annual, biennial and triennial subscriptions receive a 3%, 5%, and 10% discount respectively.

 

Is there a contract?

There is not a contract, but you can find the Terms of Subscription on our website: www.appriver.com.

 

How do I put a credit card on file?

Users with Billing Area permissions can input a credit card in the Customer Portal: www.cp.appriver.com.

 

Where are invoices sent?

Invoices are sent to the contact/s setup to receive billing notifications. Notification preferences can be adjusted in the Billing Area of the Customer Portal: www.cp.appriver.com.

 

Does this subscription include support?

Yes, our Phenomenal Care team is available to provide 24/7/365 support. They can be reached at support@appriver.com or 866-223-4645.

 

Add Feedback